"I bought a kayo fox 70 for my kids from Sargents Motor sports, after a lot of research on atvs for them to start out with I decided kayo was probably the best option as a learner with all the safety features built in and it being a significantly better atv than Tao. Called every dealer in a 150 mile radius and Sargents blew their prices out of the water.
Long story short I get the atv home looked it over and started it up for my kids to take a test lap, it ended up finding a fence post within 5 minutes and obliterated the left side of the front end. For that I give the kayo 2 out of 5 stars for crash test rating ;). However no atv is designed to be rammed into a fence post so no love lost. Where Sargents went above and beyond is when I called to get it in for a parts order, the first thing Sr. asked was if my son okay (he was, not even a scratch) with a sigh of relief from him he told me a story of his own which made me feel a lot more at ease about the situation.
It is a Chinese bike and parts took a while getting in but they were 100% honest with me and helped out where they could on it since obviously fence rides are not covered in a warranty. And with the price they initially gave me on the bike my wallet didn’t take a terrible hit so a lesson was learned at really no more cost of a new kayo at any other dealer plus I have some spare parts.
Reading other reviews I can see how their customer service can come across as a little bit abrasive but you have to understand that the small amount of time I was here they field a ton of calls and walk ins as well as a busy service area, these guys will 100% take care of you when your turn comes up so a little patience goes a long ways, the family who runs this place is extraordinary and is exactly the mom and pop shop we need to support in today’s world and good values are being passed down from generation to generation, Give them the chance and they will make things happen for you."
Greg Keller - Kalama, WA